Terms of service
Synergistic Labs LLC
Last updated: October 11, 2026
1. Our website and services
These Terms & Conditions govern use of the Synergistic Labs LLC website and the services purchased or requested through it. Review the applicable service description, Returns & Refund Policy, and Privacy Policy before placing an order. Separately presented clinical consents and service-specific terms also apply to the services they cover.
Synergistic Labs facilitates laboratory ordering, requisition and result delivery, customer support, and administrative access to healthcare services where offered. The laboratory, treating clinician, and dispensing pharmacy are responsible for their respective professional services. Our customer-support team and marketing affiliates do not determine clinical eligibility, select treatment, or authorize prescriptions.
2. Laboratory testing
Laboratory orders are coordinated through participating licensed healthcare professionals and laboratory-ordering partners. The laboratory selected for an order performs the testing. The clinician responsible for a laboratory order may be different from a clinician who separately provides treatment.
Unless a service description expressly includes it, buying a laboratory test does not include a treatment appointment, ongoing medical management, or a prescription. Results should be discussed with an appropriately qualified healthcare professional in the context of your history, symptoms, and other findings. Delivery of a laboratory report is not an individualized diagnosis or treatment recommendation from Synergistic Labs.
Confirm the correct test and laboratory, the availability of a suitable collection location, and any applicable collection instructions before purchase. Provide accurate patient and contact details. Do not use another person's requisition or submit an order using inaccurate identity information. Laboratory availability and ordering requirements may vary by test, laboratory, and location. Laboratory services offered through this website are for customers within the United States. By ordering, you confirm that the United States is your country of residence.
Once a requisition has been generated, an order cannot be exchanged, transferred, or reissued through a different laboratory, including a switch between Quest Diagnostics and LabCorp. An issued requisition can remain usable, so issuing another laboratory's requisition could create two usable orders. This restriction does not prevent correction of an error made by Synergistic Labs. Requisitions are valid for six months; expired requisitions are not refundable.
Review your requisition when received and contact us promptly if it is incorrect or omits markers included in your purchased test. We will evaluate the issue and work to correct an error. Choosing the wrong laboratory or later preferring a different laboratory is not an order-issuance error by Synergistic Labs.
3. Existing telehealth care with Sara Snarr, NP
Sara Snarr, NP, provides clinical evaluation and follow-up for patients receiving telehealth treatment under her care. This may include review of medical history and laboratory results and evaluation of treatment options. Her care is separate from the laboratory-ordering service and the Architek medication program described below.
For patients already receiving care from Sara Snarr, telehealth encounters are limited to eligible patients physically located in Indiana or Illinois at the time of the appointment, subject to professional licensure, prescribing authority, and clinical eligibility. Contact the treating practice or Synergistic Labs to confirm current appointment or enrollment availability. Professional license information: Indiana APRN 71011366A; Illinois APRN 209012108. Patients can verify professional credentials with the relevant state licensing authority.
Existing patients should continue to use the clinical instructions and follow-up arrangements provided by their treating clinician. Participation in the Architek medication program does not automatically transfer an existing patient relationship to a different provider.
4. Medication services through Architek
Synergistic Labs works with Architek to facilitate access to medication services. Eligibility depends on the patient's location and clinical evaluation. Requesting a service does not guarantee treatment or a prescription.
For the Architek medication program, clinical services are provided through Architek Health Provider Network, P.C., and its affiliated providers. Lead physician: Dr. Alex Jabourian. Providers practice subject to the licensure and other requirements applicable to the patient's location. State-specific physician license examples supplied for the network include California 20A14278, Massachusetts 1019081, Rhode Island DO01323, and Vermont 162.0000226. These examples are not a statement of availability in every state or that this physician will be your treating provider.
The dispensing pharmacy for the Architek medication program is Perfect Rx Pharmacy, 5810 Long Prairie Rd, Flower Mound, TX 75028. The treating provider and dispensing pharmacy are responsible for their respective clinical and dispensing decisions. This arrangement applies to the Architek medication program and does not identify the provider responsible for an existing laboratory order.
5. Clinical evaluation, eligibility, and prescriptions
Prescription treatment requires an appropriate evaluation by a licensed healthcare professional and is offered only if that professional determines it is appropriate. Completing an intake, paying a disclosed service charge, requesting an appointment, or indicating a preferred medication does not guarantee treatment, a prescription, or a particular result.
A provider may request additional information, laboratory testing, follow-up, an in-person examination, or a referral before initiating or continuing treatment. Availability depends on clinical eligibility, the service requested, the patient's physical location, and the treating provider's authorization to practice there.
You must give accurate information about your identity, current location, medical history, symptoms, medications, allergies, and relevant changes. Tell the provider if you travel or move before another encounter. A service may need to be deferred or referred elsewhere if the provider cannot appropriately treat you at your location.
Where a program involves compounded medication, the product is not FDA approved and the FDA does not review compounded medications for safety, effectiveness, or quality. A compounded product should not be understood to be an FDA-approved brand-name medication or interchangeable with it. Your provider and pharmacist are the appropriate contacts for product-specific counseling.
6. Telehealth consent and limitations
Telehealth may involve remote communication or review of information rather than an in-person visit. It is not appropriate for every condition. Technical limitations, incomplete information, and the inability to perform an in-person examination may affect evaluation and require another form of care.
The treating provider obtains the clinical consent required for the service. Review our Consent to Telehealth information and the documents presented by the treating practice. Accepting these website terms does not replace a separately required clinical consent, authorize every treatment, or consent to unrelated marketing.
7. Charges, refunds, and any recurring service
Laboratory purchases are subject to our Returns & Refund Policy. Laboratory sales are final and non-refundable, except where required by applicable law. Requests about incorrect orders or missing items should be directed to our support team for review.
For a medication or telehealth service, the applicable charges, included services, and payment terms are presented before payment or enrollment. For recurring services, billing frequency, the cancellation process, and applicable deadlines are disclosed before you authorize recurring charges. Medication, laboratory work, shipping, and follow-up are included only when specified in the applicable offer.
All payments for medication services are final and non-refundable, except where a refund is required by applicable law. This includes consultation and clinical evaluation fees associated with medication services, medication charges, program or membership fees, and related dispensing and shipping charges, as applicable and disclosed before payment. Fees for a completed clinical consultation or evaluation associated with medication services remain non-refundable if the provider does not prescribe, except where a refund is required by applicable law. Payment does not guarantee treatment or a prescription. See our Returns & Refund Policy for the complete medication refund terms.
The laboratory refund rules do not establish the payment or cancellation terms for medication services. Cancellation takes effect according to the cancellation terms accepted for the service and applicable law. Canceling a medication service does not make amounts already charged refundable, except where a refund is required by applicable law. This policy does not authorize continued billing after cancellation becomes effective. This non-refundable policy applies to purchases made under the terms presented to and accepted by you. Orders already placed remain subject to the payment, cancellation, and refund terms accepted for those orders. This page does not authorize a new recurring charge.
8. Website information and responsible use
Website descriptions and educational materials provide general information. They are not a substitute for assessment by your healthcare professional. A service or medication described here may not be appropriate or available for every person. No specific clinical outcome is guaranteed.
Use the website lawfully, provide accurate information, protect any account credentials, and do not attempt unauthorized access to another person's account or records. Contact us about suspected account misuse, errors, or an incorrect order. A person purchasing on behalf of another must have appropriate authority; payment alone does not authorize access to the other person's health information.
9. Responsibility and limits of liability
The following laboratory-service acknowledgments apply only to the extent permitted by applicable law. By purchasing laboratory-testing services, you acknowledge and agree:
- I will not hold Synergistic Labs or any staff liable for undiagnosed conditions as a result of my inaction to seek primary care and routine screenings for disease.
- I will not hold Synergistic Labs, Darin Fox, or any affiliate or contractor of Synergistic Labs liable for any experience/interaction at a blood draw facility or throughout the testing process.
- I acknowledge that lab results can be inaccurate and that Synergistic Labs or its staff will not be held liable, subject to the limitations on these acknowledgments stated below.
- By agreeing to these terms you acknowledge and agree that you will not hold Synergistic Labs, Synergistic Labs Staff, or any affiliate/contractor of Synergistic Labs liable for website glitches processing orders or any experience at a blood draw facility or during the testing process.
- I understand that payment(s) for products and services are not conditional on my response to care.
These acknowledgments do not exclude or limit liability that cannot lawfully be excluded or limited, waive a right or remedy that cannot lawfully be waived, or excuse applicable professional, consumer-protection, or privacy obligations. They do not override the error-correction commitments or rights required by law described in these terms and our Returns & Refund Policy.
10. Emergencies
For a medical emergency, call 911 or go to the nearest emergency department. Do not use routine website forms, email, or customer-support messages for emergency care. Telehealth and laboratory-order support are not emergency services.
11. Contact, acknowledgment, and updates
Synergistic Labs LLC
15744 Kohut Ln
Westfield, IN 46074
United States
Email: info@synergisticlabs.net
Phone: 317-750-9364
Read these terms before accepting them or purchasing a service. Contact us about any term you do not understand before proceeding. By accepting these terms for a purchase, you acknowledge that you have read and understand the terms applicable to that service. This acknowledgment does not replace a separately required clinical consent.
We may update these terms to reflect changes in services or requirements. Updates will be identified by a revised date, with additional notice or agreement where required. Separate terms applicable to an existing order or clinical relationship remain subject to the arrangements and law governing that service.