Shipping policy

Synergistic Labs LLC
Last updated: October 11, 2026

Laboratory requisitions and results

Laboratory requisitions are delivered to the email address supplied with your order. The standard delivery estimate for a requisition is within 24 hours of purchase. Laboratory results are typically delivered by email within 2–10 business days after your blood draw. These are estimates; timing can vary with the laboratory, markers ordered, specimen processing, or a need for additional information.

Check that the patient information and email address are accurate. If an expected message has not arrived, check your spam or junk folder and contact us with your order number. Preliminary results, when supplied, may not include every marker; a final report can follow after the laboratory completes the remaining testing.

For an at-home testing kit, review the specific product and order information for shipment and collection instructions. Contact us about a missing kit or an incorrect order. Laboratory testing and kit delivery are separate from prescription-medication dispensing.

Existing telehealth and medication orders

For the status of an existing hormone replacement therapy or other prescription order, follow the instructions supplied by your treating practice or contact us for help reaching the responsible organization. Clinical review, prescription approval, preparation, dispensing, and carrier delivery can affect when an order is received. An order confirmation or request for a refill does not guarantee that a prescription has been authorized or a shipment has been dispatched.

Medication services through Architek

The provider group for our medication services through Architek is Architek Health Provider Network, P.C., and its affiliated providers, with lead physician Dr. Alex Jabourian. The dispensing pharmacy is Perfect Rx Pharmacy, 5810 Long Prairie Rd, Flower Mound, TX 75028.

Medication may be dispensed only after the required clinical evaluation and an appropriate prescription. Delivery details and any shipping charge are presented with the applicable offer or enrollment terms before payment. Availability depends on the patient's location, clinical eligibility, and the provider's and pharmacy's authorization to serve that location.

This arrangement applies to the Architek medication program and does not change the laboratory selected for an existing test or replace an existing treating provider.

Order issues and refunds

Contact us promptly about an incorrect requisition, missing marker included in your purchased test, or missing item. We will evaluate the issue and work to correct an error. Laboratory exchanges, requisition expiration, returns, and refunds are governed by our Returns & Refund Policy.

Contact

Synergistic Labs LLC
15744 Kohut Ln
Westfield, IN 46074
United States
Email: info@synergisticlabs.net
Phone: 317-750-9364