Frequently asked questions

Our medication telehealth services are available nationwide, excluding Alaska and Mississippi.

Care depends on your physical location, the clinician’s authorization to practice in your state, your clinical eligibility, and pharmacy availability. These exclusions apply to medication telehealth services. Laboratory testing has separate location requirements.

You complete the provider’s clinical intake with your medical history, current medications, allergies, and physical location. A licensed clinician reviews your information and determines whether treatment is appropriate.

Additional records, testing, or an in-person evaluation may be needed. If a medication is prescribed, the dispensing pharmacy fulfills the prescription. A consultation does not guarantee a prescription.

Yes. Prescription medication requires a prescription following an appropriate evaluation by a licensed healthcare professional.

Completing an intake or paying for a consultation does not guarantee a prescription. Your clinician decides whether treatment is appropriate for you.

Check the selected laboratory, included biomarkers, collection location, and preparation instructions before purchasing. Make sure the patient and contact information is accurate.

Test availability and ordering requirements vary by test, laboratory, and location. See our Terms of Service for full details.

A laboratory purchase covers the testing service described in the listing. It does not include a treatment appointment, ongoing medication management, or a prescription unless expressly stated.

Discuss your results with an appropriately qualified healthcare professional. Read our Terms of Service for what a laboratory purchase includes.

Once a requisition has been generated, the order cannot be exchanged, transferred, or reissued through a different laboratory. This includes switching between Quest Diagnostics and Labcorp.

This does not prevent correction of an error made by Synergistic Labs when issuing your order. See our Refund Policy for details.

Laboratory-testing purchases, including at-home testing kits, are final and non-refundable, except where required by applicable law.

Please review the test, laboratory, collection requirements, and availability of a suitable testing location before purchasing. Read the complete Refund Policy.

Requisitions are valid for six months. Expired requisitions are not refundable, except where required by applicable law.

See our Terms of Service and Refund Policy for the full terms.

Review your requisition when you receive it. If the order is incorrect or is missing a marker included in your purchased test, contact our support team promptly with your order number and a description of the issue. We will evaluate the issue and work to correct an error.

Selecting the wrong laboratory or later preferring a different laboratory is not an order-issuance error by Synergistic Labs. See our Refund Policy.