Refund policy

All Synergistic Labs web sales are final and non-refundable, except where required by applicable law.

Laboratory Selection and Exchanges

Please confirm that you have selected the correct laboratory and that a suitable testing location is available before completing your purchase.

Once a requisition has been generated, your lab order cannot be exchanged, transferred, or reissued through a different laboratory. This includes switching between Quest Diagnostics and LabCorp. 

An issued requisition may still be presented for testing. Issuing an additional requisition through another laboratory could therefore result in two usable lab orders. For this reason, we cannot accommodate laboratory exchange requests after a requisition has been generated.

Issues and Corrections

Please review your lab requisition upon receipt and contact us immediately if it is missing any markers included in your purchased test or if you receive an incorrect lab order. We will evaluate the issue and work to correct any error.

The laboratory exchange restriction does not prevent us from correcting an error made by Synergistic Labs when issuing your order. Selecting the wrong laboratory at checkout or later preferring a different laboratory is not considered an error made by Synergistic Labs.

For hormone replacement therapy orders, please contact us if any medication is missing so that we can review and address the issue.

Expired Requisitions

All requisitions are valid for six months. Refunds cannot be issued for expired requisitions.

Sale Items and Gift Cards

We cannot accept returns on sale items or gift cards.

Contact Us

For questions about your order or this policy, please contact info@synergisticlabs.net.