Privacy policy
Synergistic Labs LLC
Last updated: October 11, 2026
1. Who we are and what this policy covers
Synergistic Labs LLC ("Synergistic Labs," "we," "us," or "our") operates this website and facilitates laboratory ordering, requisition and result delivery, customer support, and administrative services connected with healthcare services where offered. This Privacy Policy explains how we handle personal information in those activities.
Independent laboratories, healthcare providers, and pharmacies are responsible for their own services and records. Their privacy notices, including any applicable Notice of Privacy Practices, may also apply. This policy does not replace those notices. Reading or accepting this policy does not, by itself, authorize medical treatment, marketing uses of health information, or another use or disclosure that requires separate consent.
2. Information we collect
The information involved depends on the services you request and how you interact with us. It may include:
- Identity and contact details: name, date of birth, email address, telephone number, billing or mailing address, and information needed to identify the person receiving services.
- Orders and transactions: tests or services ordered, order numbers, charges, payment status, billing information, referral codes, and fulfillment details. Payment information entered at checkout is handled through the applicable payment service providers.
- Health-related information: patient identifiers, laboratory orders, requisitions, preliminary or final results, and information used to coordinate requested services. Depending on the healthcare service, this may include information supplied during intake, medical history, medications, allergies, and related communications.
- Communications and preferences: support requests, emails, forms, attachments, privacy requests, and communication choices.
- Website and device information: IP address, browser and device details, referring pages, pages visited, cookie identifiers, access times, and interactions with website features.
Information may come directly from you or your authorized representative, from your use of the website, and from laboratories, clinicians, payment processors, and service providers involved in fulfilling your request.
3. How we use information
We use information to process orders and payments; identify patients; coordinate laboratory ordering and related services; deliver requisitions, results, and service messages; respond to support requests; administer referral and commission arrangements; maintain records; improve website functionality; protect against fraud and unauthorized access; and meet applicable legal obligations.
We may send promotional communications when permitted by law and consistent with your choices. A referral code, purchase, cookie preference, or acceptance of website terms does not replace any separate authorization required to use health information for marketing.
4. Organizations involved in your services
Laboratory services. We share information with the laboratory, ordering clinician, and laboratory-ordering partners involved in the test you request. Shopify supports storefront and order-processing functions. Junction supports laboratory-ordering workflows and requisition delivery. Salesforce supports administrative workflows and automated laboratory-result communications. The information each organization may handle depends on its role and the applicable service arrangement.
Existing telehealth care. For patients receiving care from Sara Snarr, NP, the treating provider is responsible for clinical decisions and the records she maintains. That care is separate from the Architek medication service described below.
Architek medication services. The provider group for our medication services through Architek is Architek Health Provider Network, P.C., and its affiliated providers, with lead physician Dr. Alex Jabourian. The dispensing pharmacy is Perfect Rx Pharmacy, 5810 Long Prairie Rd, Flower Mound, TX 75028. Information needed for evaluation, prescribing, dispensing, and administration of the Architek medication service is handled by the organizations involved, subject to their applicable notices and legal obligations. This arrangement does not identify or replace the clinician responsible for an existing laboratory order.
Other service providers. Vendors may support hosting, commerce, payments, communications, information technology, and customer support. Information shared for these purposes remains subject to applicable legal requirements and contractual restrictions. Identifying a vendor in this policy does not authorize it to receive information it is not permitted to handle.
Authorized recipients. We may provide information to a person you authorize or a legally recognized personal representative after appropriate verification. Paying for another person's test does not automatically give the purchaser access to that person's results. Referral and commission arrangements do not authorize marketing affiliates to receive medical records.
Legal matters and business transactions. Information may be disclosed as required or permitted by law, including for authorized public-health reporting, oversight, legal proceedings, fraud prevention, or a business transfer. Applicable restrictions on health information continue to apply to these disclosures.
5. Health information and privacy obligations
Health information may be protected by HIPAA and other federal or state laws, depending on the information, organization, and service involved. When we act as a business associate of a healthcare organization, our use and disclosure of protected health information are governed by applicable law and the agreement for that relationship. Required consents, authorizations, and contractual safeguards must be in place for the relevant activity.
Our policy does not permit the sale of laboratory results or medical records. We do not use protected health information for marketing that requires a HIPAA authorization without a valid authorization. We apply any additional restrictions or consent requirements that govern the information involved.
Contact us if you need help identifying the laboratory, provider, or pharmacy responsible for your records or obtaining its privacy notice.
6. Email, requisitions, and laboratory results
Requisitions and laboratory-result communications may be delivered by email, including PDF attachments containing personal and health information. Email security depends on the systems, accounts, and devices involved. Ordinary email may not be end-to-end encrypted, and a PDF is not necessarily encrypted or password-protected. Anyone with access to your email account or device may be able to read these messages.
Use an accurate email address that you control and notify us of changes. Contact us before delivery, when possible, if you need a different communication method or destination. Where a delivery method requires a risk disclosure and your agreement, those steps must occur separately; website use is not blanket permission for unencrypted delivery. You may change future communication preferences, although a change cannot recall a message already delivered.
7. Marketing, cookies, and privacy choices
You can stop promotional emails by using the unsubscribe instructions in a message or contacting us. This does not automatically stop necessary communications about orders, requisitions, results, privacy, or requested services.
Cookies and similar technologies may support shopping carts, account access, security, preferences, website performance, and referral attribution. Some information collected through these technologies identifies or can be linked to a browser or person. See our Cookie Policy for cookie choices. Where displayed, website privacy controls may be used to manage the options they present. You may also contact us using the email address or telephone number below.
To request an opt-out of sale or sharing, targeted advertising, or other processing covered by applicable privacy law, visit Do Not Sell or Share My Personal Information or contact us using the details below. Available rights depend on the law applicable to the information and our business; listing a right does not mean we engage in every listed activity.
8. Security and retention
Under this Privacy Policy, personal information must be protected with administrative, technical, and physical safeguards appropriate to the information and applicable requirements, including access controls and safeguards for sensitive information in systems and transfers. No website, email system, or storage method can guarantee absolute security. This does not reduce applicable privacy and security obligations. Report suspected unauthorized access or misdirected messages promptly.
We retain information for as long as reasonably necessary for the purposes described here and applicable recordkeeping, legal, accounting, and regulatory obligations. Different records have different retention requirements. Closing an account or requesting deletion does not necessarily permit deletion of clinical, laboratory, or transaction records that must be retained. Information no longer needed is subject to secure deletion, destruction, or lawful de-identification, as appropriate.
9. Access, correction, deletion, and other rights
You may contact us to request access to personal information, correction of inaccuracies, deletion, a copy in an available portable format, or information about our collection and disclosures. Depending on applicable law, you may also have rights to withdraw consent, limit certain uses of sensitive information, opt out of specified processing, or appeal a denied request. Rights are subject to applicable exceptions.
We may need to verify identity or representative authority for requests that provide access to, change, or delete personal information. A sale-or-sharing opt-out does not require creating an account or completing an identity-verification process; we may request information needed to apply the choice to the relevant information. Do not send laboratory results or unnecessary sensitive information with an initial request.
We will respond within applicable legal timeframes and explain an inability to fulfill a request and any available appeal process. To appeal, contact us with the subject "Privacy Request Appeal." We will not unlawfully discriminate against you for exercising privacy rights.
Where HIPAA applies, rights may include access to records, amendment requests, restrictions, confidential communications, an accounting of certain disclosures, an applicable privacy notice, and privacy complaints, subject to the relevant conditions. Requests may need to be directed to the responsible healthcare organization. Revoking an authorization is prospective and does not undo actions already taken in reliance on it. Medical records may remain subject to retention requirements.
10. Children, other websites, and policy changes
This website is intended for adults age 18 and older. Contact us if you believe a child supplied information without appropriate authority or consent. Our services are directed to individuals in the United States. Service providers may process information in other locations subject to applicable legal and contractual safeguards.
Information submitted directly to another organization's website or clinical platform is subject to that organization's applicable notices. We remain responsible for our own handling and disclosure of information. We may update this policy as services or practices change, with additional notice and consent when required. Posting an update does not itself authorize a new use of health information that requires separate permission.
11. Contact and complaints
Synergistic Labs LLC — Privacy Contact
15744 Kohut Ln
Westfield, IN 46074
United States
Email: info@synergisticlabs.net
Phone: 317-750-9364
Contact us with a privacy question, request for confidential communications, or complaint. Where another organization is responsible for the records, we will assist with identifying the appropriate contact. You may also exercise any right to complain to the appropriate regulator under applicable law.